Frequently Asked Questions
Patients or their representatives should complete and submit a HIPAA Authorization for Release of Health Information and email to firstname.lastname@example.org
This is the preferred method. Kindly note, you will need two (2) forms of photo identification scanned and sent to complete the online authorization.
Our policy is to fulfill medical record requests within ten (10) days from the date the request is received. Usually, record requests are completed before then. If archival records are requested, such as paper records, that may extend the time required to complete the medical record request and will be processed within thirty (30) days of receipt unless extenuating circumstances exist. You will be contacted by someone from the Medical Records Department in these cases.
Requests (such as for disability, from an attorney and/or insurance companies) are processed within thirty (30) days of receipt unless extenuating circumstances exist, in which case you will be contacted by the Medical Records Department.
Please allow three (3) days from submission before calling for status, or five (5) days if the request was mailed.
If the patient is a minor under twelve (12), the parent or legal guardian may request (sign for) the health information.
If the patient is a minor twelve (12) years of age and under eighteen (18), the HIPAA Authorization Form must be signed by:
· The parents or legally appointed guardian.
· If the patient is an emancipated minor (married, a parent, or self-supporting and living apart from the parent’s residence) he/she must sign.
· For reproductive health services, either both a parent/legally appointed guardian or the minor can sign.
Yes. You may call 888-882-4778 to leave a voicemail message. All calls will be returned within 24 hours or one (1) business day.
Medical records for the following Cirrus Health Services affiliates will be made available to you. Unfortunately, those not listed are not available.